Senior Associate - Service Manager in Client Technology

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity: your next adventure awaits

Fueled by strategic investment in technology and innovation, Europe West Regional Technology Hub (EW RTH) seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engines that are integral to innovation  will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise.

As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do t means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The Service Manager Role within the Service Management & Operations (SMO) Team acts as the main contact between the customer(s) and other global, regional, or local IT teams. This role ensures service stability through continuous communication between all involved parties to immediately address any (potential) incidents. It is also expected to deliver excellent customer service experience and maintain strong relations with vendors.

The role helps to drive continuous improvement of services with strict adherence to EY’s compliance directives aligned to protection and security of data as well as specifics of regional and/or local regularities. In addition to operational stability and compliance objectives the role will also control and forecast the service budget in alignment with the service owner.

The role will interface with key leaders, service owners, technology providers and other personnel to develop and maintain the relationships needed to apply the operational service and provider management goals of the EW RTH. It is expected that the role will conduct regular service review meetings with the customers, who could be internal or external to EY.