IT Support Specialist

Your responsibilities

• Work Station Management:
  Own the end-to-end lifecycle of our laptops—from procurement and automated deployment (Intune/Autopilot/Endpoint) to software configuration, patching, and secure offboarding. Propose and implement a scalable and secure automated management solution for end point management. (Modern Workplace)
• Office Infrastructure:
  Maintain our physical office tech, including meeting room setups, peripherals, and digital signage. Support our local cabling, network and VoIP landscape in collaboration with our external partners
• Identity and Access (IAM):
  First level of administration of our Microsoft 365 (M365) tenant: managing users and groups. Support the IT Security & Infra Lead on security policies (MFA, Conditional Access) via Entra  (Azure AD)
• Security & Compliance:
  Ensure endpoint security (Bit Locker/File Vault) and keep our systems patched, compliant, and documented according to the security policies
• Proactive Improvement:
  Identify opportunities to automate, improve, simplify or secure any IT processes or recurring tasks
• End-User Success:
  Provide friendly 1st/2nd level support, acting as the primary point of contact for technical hurdles

• 2–5+ years in IT Support or System Administration
• Proficiency in Microsoft 365 administration and Intune/Endpoint Manager is a must
• You are comfortable supporting Windows and macOS environments (additional OS is a plus)
• You have a proactive and autonomous mindset - you see a gap in a process and suggest a way to fix it
• You genuinely enjoy helping others and can explain technical concepts in simple terms
• Highly valued are relevant certifications like ITIL, MS-102, MD-102, CompTIA Security+, MS/SC-900, ACSP
• Nice to have:
  Experience with Power Shell/scripting to automate workflows and foundational knowledge of networking (VLANs, DNS, Wi-Fi management)
• Fluent in English;
  German is strongly preferred