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Customer Success Manager
Job in
5000, Aarau, Kanton Aargau, Switzerland
Listed on 2026-09-13
Listing for:
Swiss Post Cybersecurity
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
Cybersecurity, Technical Support, IT Consultant
Job Description & How to Apply Below
Sophie Cartier
As a Customer Success Manager (CSM) within our Cyber Defense Center, you play a critical role in helping our customers strengthen their cybersecurity posture and reduce cyber risk. You combine relationship management, security awareness, and outcome-driven thinking to help customers get maximum value from our SOC, SIEM, SOAR, and incident response services.
Join our team and defend the digital future with us!
Your tasks- Serve as the primary point of contact for assigned customers and build long-term, trusted relationships
- Lead onboarding and implementation processes, ensuring smooth handover and early value realization
- Help customers understand and operationalize our SOC, SIEM, and SOAR capabilities in the context of their threat landscape, business risks, and regulatory requirements
- Conduct regular security-focused service reviews, including topics such as cyber risk and threat exposure overview, detection coverage and use-case maturity or incident handling performance
- Monitor customer health metrics and proactively mitigate risks related to adoption, satisfaction, or retention
- Coordinate cross-functional efforts to resolve issues and improve customer outcomes
- Lead renewal discussions in collaboration with Sales and identify growth opportunities aligned with customer needs
- Proven experience managing customers across the full lifecycle, from onboarding to renewal, in managed services, cybersecurity, IT services, or a technical SaaS environment
- Strong ability to understand complex products and services and translate capabilities into customer-relevant use cases
- Experience working with customer success metrics such as adoption rates, NPS, customer satisfaction, churn risk indicators, and customer health scores
- Strong curiosity and genuine interest in cybersecurity, with initial experience and a willingness to deepen expertise in the field
- Proficiency using CRM systems (e.g. Dynamics), customer portals, and service reporting tools
- Excellent communication skills and comfort working with security stakeholders as well as non-technical business partners
- Native-level French and very good English, knowledge of German is an advantage
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