National Warranty Writer

National Warranty Writer (RV / Automotive)

$24.00–$29.00 per hour | Full‑time | Abbotsford, BC

Join Fraserway RV, Canada’s largest coast‑to‑coast RV dealership, and use your warranty expertise to support service teams nationwide. As a key member of our national operations you will help drive quality and efficiency across the company while enjoying opportunities for career growth.

• Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies, procedures, and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain required authorizations and submit accurate warranty claims.
• Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
• Work closely with Service Advisors, Technicians, Service Managers, and manufacturer representatives to ensure repairs meet warranty requirements.
• Provide guidance on warranty documentation, repair validation, and submission best practices.
• Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
• Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
• Manage priorities independently while thriving in a collaborative national team environment.

• Experience in warranty administration, warranty writing, service advising, or warranty claims processing, preferably within the RV, automotive, heavy truck, agricultural equipment, or powersports industries.
• Strong understanding of manufacturer warranty programs, OEM policies, and claim submission processes.
• Excellent analytical, organizational, and problem‑solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service and communication skills.
• Ability to prioritize multiple deadlines in a fast‑paced environment.
• Strong computer, data entry, and documentation skills.
• Valid Class 5 driver’s licence.

• Experience with IDS or similar dealer management software.
• Experience supporting multiple dealership or service locations.
• Familiarity with recalls, manufacturer authorizations, and warranty recovery processes.

• Career growth and development opportunities within a national organization.
• Comprehensive health and dental benefits.
• Employer‑matched RRSP program.
• Employee & Family Bursary Program.
• Supportive, collaborative team environment.
• Employee discounts on RV purchases, rentals, service, and parts.
• Employee recognition and company events.

$24.00–$29.00 per hour – Competitive compensation based on experience.

Background checks are part of our recruitment process.