Interpretation Services Administrator

Job  In-person (Abbotsford, BC) | Full time

Full Time: 40 hours per week, Monday to Friday, 8:30 AM to 5:00 PM

Temporary until February 25, 2028, possibility of extension

Provide Dispatch Operations Support for Interpretation Services

Join the team at Archway

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Abbotsford

On Site

Perform day-to–day dispatch operations of interpretation assignments.

Respond to service requests received fromphone,fax, email, orwalk-inclients.

Assist Program Supervisorinpreparationofmonth -endinvoicesandaccount payable data. Promote Interpretation Services.

Conduct file maintenance and other administrative duties.

Archway’s Interpretation Services Administrator with Interpretation and Translation Services (ITS) contributes by:

• Performingdailydispatchofinterpretationservicesand recordingdocumentationofallservices provided (including database and on-paper phone logs) with the highest level of accuracy, ensuring all records are complete and error-free.
• Respondingtoservicerequestsreceivedbyphone,fax, email, orothermethodsinatimely manner.
• Assistingandsupervisinginterpretersinthefieldfordaily assignments.
• Identifyingtheneedsoftheprogramfornewlanguageinterpretersandothercurrent needs.
• Implementingprogramstandards,industryguidelinesandpoliciesofthe organization.
• Assistinginmaintainingcurrentcontractsfor interpreters.

This position is a great fit for someone who has exceptional attention to detail and a high degree of accuracy, is experienced in office administration in a fast-paced environment and has good de-escalation and customer relations skills.

• Wage: $25.00 per hour
• A full-time position at 40 hours per week, availability Mondays to Fridays, from 8:30 AM to 5:00 PM.
• Temporary until February 25, 2028, possibility of extension.

• Three weeks’ pro-rated vacation.
• Three pro-rated wellness days per year.
• Pro-rated sick leave days per year.
• Opportunity to exchange a statutory holiday for a cultural day celebration.
• A great benefits plan.
• Employee and Family Assistance Program.
• Access to online wellness resources including newsletters, physical health videos and wellness events.
• Free use of Archway’s wellness equipment.
• Great in-house training opportunities.
• Rewarding work in a positive and supportive environment.
• Work/Life balance.

• A r elevant
  
  Business
  
  Administrationdiplomaordegree,orotherrelatedfield,ortheequivalenteducation and/or experience.
• Minimum two (2) years of experience in an office administration, scheduling, data entry, dispatching, coordination or similar administrative role.
• Minimum two (2) years of experience providing customer service in a professional office environment.
• Experience managing multiple priorities, maintaining accurate records, and coordinating schedules in a fast-paced setting.

• Strong verbal, written, and active listening communication skills; ability to communicate clearly and respectfully with individuals from diverse backgrounds, cultures, and varying levels of English.
• Strong organizational and time management skills; ability to balance and manage competing projects and priorities in a fast-paced environment.
• Sound knowledge of principles, ethics and types of interpretation and translation.
• Exceptional attention to detail and accuracy.
• Demonstrated teamwork and ability to work independently.
• Strong database entry skills.
• Minimum typing speed of 50 WPM with a high degree of accuracy
• Effective de-escalation and customer relations skills.
• Ability to read and write in two or more languages.
• Excellent computer skills; working knowledge of Microsoft Office
  365, databases, and the Internet.
• A satisfactory Criminal Records Check is a…