Service Advisor

Service Advisor

Location:

Abbotsford, BC Job Type: Fulltime Salary: $20.00-$27.00 per hour

The Service Advisor works in a fast‑paced automotive service centre workplace, communicating directly with customers and service centre employees, managing customers’ needs and expectations regarding auto service maintenance and repairs.

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regard to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

• Knowledge of automotive mechanics.
• Ability to work shifts (days, evenings, week‑ends and holidays).
• Approachable.
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching.
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions.
• Strong communication and interpersonal skills.
• Strong computer skills.
• Ability to plan, organize, delegate and follow‑up on daily tasks.
• Valid driver’s licence for the province of employment.
• Good working knowledge of COSTAR (asset).
• Experience in a similar role (asset).

• An amazingly friendly team
• Continued career opportunities
• Profit‑sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work‑life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On‑site parking
• Public transportation nearby
• Free coffee
• Being involved in the community
• Being part of a locally owned business
• And much more!