Project Manager, Operations Manager

Who We Are

Service Master of Fraser Valley provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people‑centered at heart and enjoys variety in their day‑to‑day responsibilities.

• Competitive wages
• Excellent health and dental benefit plan
• RRSP and profit‑sharing program
• Career advancement opportunities
• Casual dress code
• On‑site parking
• Employee referral program

The Project Manager is responsible for developing key working relationships with adjusters and insurance companies, determining the scope of work for each project, and ensuring work is completed on time and to the highest quality, focusing on the scope and estimate of work to bring the property back to a pre‑loss state.

• Attend various sites and prepare detailed scopes and estimates for insurance and non‑insurance jobs received
• Respond immediately to emergency insurance and non‑insurance claims for losses and determine the cause of losses
• Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
• Confirm deductibles with the client and obtain payment prior to starting repairs
• Manage all components of projects while ensuring customer satisfaction through timely restoration processes
• Monitor and coordinate project activities with insured individuals, clients, sub‑trades, and other consultants
• Coordinate the daily activities of all project staff, construction trades, and subcontractors, and utilize corrective actions to keep the project on time and within target gross margin
• Assist in the resolution of change requests, unforeseen incidents/additional work, and other issues
• Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
• Review construction plans for compliance with all applicable codes, permit issuance, permit fees, regulations, and ordinances that govern certain bodies of work (e.g., plumbing, mechanical, electrical, structural)
• Perform periodic site inspections of projects prior to, during, and upon completion of restoration to determine compliance with approved estimates
• Coordinate the permit process by reviewing permit applications and received permits for accuracy
• Prepare and maintain timely and accurate documentation, reports, and other materials
• Track and review sub‑trade quotes, estimates, changes, and requests for payment
• Participate in on‑call rotations

• Completion of a Construction, Building Technology Diploma or Engineering Degree
• Technical Diploma, Professional Engineer, C.E.T, Gold Seal Constructor, or PMP
• IICRC certifications are considered an asset
• Minimum three years of work experience in insurance restoration and/or construction estimating/project management
• Ability to read blueprints, schematics, field drawings, and plans
• A solid understanding of all construction trades and techniques
• Results‑oriented with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Strong management, delegation, planning, and leadership skills
• Highly effective negotiation, diplomatic, and conflict resolution skills
• Flexibility to adjust to shifting priorities and deadlines
• Demonstrated ability to exercise necessary cost control measures
• Effective communication skills, both written and verbal
• Ability to engage clients and deliver excellent service
• Thorough decision‑making skills
• Highly organized, strong attention to detail, and ability to multi‑task
• Flexible, adaptable, and able to work effectively in a variety of settings
• Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team‑based learning
• Works well independently and in a team environment