Customer Service Representative

About The Role

We’re hiring a Customer Service Representative to join our team at our Abbotsford plant location.

This role is ideal for someone who enjoys being the go-to person for customers, sales, and production - keeping orders moving, solving problems quickly and communicating clearly.

You’ll support customers from order entry through delivery, working closely with our internal teams (shipping, production and sales) to ensure accuracy, timelines, and a great customer experience.

• Enter and manage customer orders accurately (email/phone/portal).
• Confirm pricing, product details, lead times, and shipping requirements.
• Provide order status updates and proactively communicate delays or changes.
• Coordinate with production and shipping to meet customer requirements or requests.
• Prepare quotes, order confirmations, and basic documentation as needed.
• Handle customer questions, concerns, and issue resolution with professionalism.
• Maintain clean, accurate records in Galaxy Plastics systems (Sage/Outlook/Excel).
• Support the sales team with administrative and customer-related tasks.
• Contribute to process improvements and customer experience initiatives.
• Other duties as delegated by management.

• 2 years+ experience in customer service, order desk, inside sales support, or a similar role in a manufacturing, B2B or dealer environment.
• Bilingual (French or Spanish) considered an asset.
• Strong attention to detail with superb multitasking skills.
• Working knowledge of ERP systems, Microsoft Office tools.
• Knowledge of shipping processes (LTL, couriers, BOLs, pickups).

• Supportive team environment with hands‑on leadership.
• Training and clear processes to help you succeed.
• Opportunities to expand skills across customer service, sales support and operations.

Established in 1990, Galaxy Plastics Ltd. found its roots in supplying fabricated fittings for the hydro and telephone industry to a small regional market. Eventually, Galaxy Plastics was able to expand its manufacturing capabilities to become a leader in the water and wastewater field for fabricated PVC fittings. Consistently providing a quality product and service in a timely manner that works best for the client and their customers.