Customer Service Representative

Position: Customer Service Representative at Wilsonart
Become a key asset in customer service with Wilsonart as a Customer Service Representative II. Help clients with order inquiries, coordinate timely deliveries, and ensure satisfaction throughout the process.

In this role, you will respond to customer inquiries about order validity and availability, providing essential support to customers and collaborating with various departments. Your responsibilities will include order entry, managing discrepancies, and communicating production lead times effectively. This is an excellent opportunity for candidates with prior customer service experience who are proficient with System 36 and INFOR.

Key Responsibilities:

• Receive and accurately enter customer orders

• Respond to inquiries on inventory and special requests

• Coordinate production and shipping timeliness

• Communicate estimated production and delivery times

• Manage order discrepancies and credit requests

Requirements:

• High School Diploma or GED

• 1+ years in customer service and accounting

• Proficiency in System 36 and INFOR

• Effective communication skills

• Ability to work independently and meet deadlines

Bring your customer service expertise and problem-solving skills to Wilsonart for an impactful role!
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