Customer Experience Associate; Precious Metals Analyst

About Canada Gold

Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence. A family‑owned and operated business, we have one of the highest repeat and referral rates in the industry, a testament to the transparent and dependable service customers rely on.

We are looking for a full‑time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our soon to be opened first Abbotsford location (2546 Montrose Avenue). This is a hands‑on, customer‑facing role where no two days are the same. This is an exciting opportunity to be a part of our store opening team in Abbotsford. You’ll be the face of our business, guiding customers through the process of buying or selling gold, silver, and other valuables.

We provide full training to new hires.

• Deliver outstanding in‑person and phone‑based customer service
• Evaluate jewelry and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, skilled, and organized store environment
• Support day‑to‑day operations and contribute to team success

• A passion for customer service and helping people
• Strong communication and interpersonal skills
• A sharp eye for detail and solid problem‑solving abilities
• Comfort with basic math and computer systems
• A motivated, eager‑to‑learn mindset with a desire to grow

• Salary: $22 - $25/hour + performance‑based customer service bonuses
• Comprehensive medical and dental benefits
• Paid, hands‑on training in a unique and growing industry
• Clear opportunities for advancement across Canada Gold locations
• A supportive, team‑oriented environment where your growth matters

Full‑time, 8‑hour shifts. Day shifts, including weekdays and weekends.

Minimum 1 year of customer service experience required.