Customer Experience Coordinator

Salary Range: $50,000.00 To $60,000.00 Annually

Make every customer interaction seamless and exceptional.

At Vitalus, we’re driven by a simple purpose: improving lives by unlocking the nutritional value of milk. As a Customer Experience Coordinator, you’ll play a key role in delivering on that promise—ensuring customer orders flow smoothly from start to finish. You’ll collaborate across teams, solve challenges in real time, and help create a reliable, responsive experience our customers can count on.

This is an opportunity to step into a role where your attention to detail and customer-first mindset truly make a difference.

• Your experience in customer service or supply chain + a proactive, solutions-focused mindset + a drive to deliver a seamless customer experience.
• Your strong communication skills + a collaborative approach + the ability to build trusted relationships with customers and internal teams.
• Your attention to detail + ability to juggle priorities + a motivation to grow in a fast-moving, customer-focused environment.

• Coordinate and process customer orders efficiently, ensuring accuracy from entry through shipment.
• Track availability, allocate product, and keep orders on schedule.

• Build relationships with customers by responding quickly and solving issues with care and clarity.
• Share updates on order and shipment status to keep customers informed and confident.

• Partner with sales, logistics, and internal teams to manage order issues, lead times, and special requirements.
• Troubleshoot challenges and follow through to resolution.

• Prepare and maintain accurate documentation for domestic and export orders.
• Support reporting and continuous improvement of customer care processes.

• 3+ years of experience in customer service, supply chain, or a related role.
• Strong working knowledge of order management, logistics, or inventory processes.
• Proficiency with MS Office and data entry systems (ERP/CRM experience is an asset).
• Clear communication skills and a collaborative, customer-first approach.
• Strong attention to detail with the ability to manage multiple priorities.
• Experience with export documentation or additional languages is a bonus.

If you’re someone who takes pride in delivering a great customer experience and enjoys working as part of a collaborative team, this is your chance to make an impact. We’d love to hear from you.