Inside Sales and Customer Support

Pacific Coast Fruit Products (PCFP) is a leading processor and distributor of premium fruit-based ingredients. We partner with global brands and distributors to deliver high-quality, innovative, and sustainable fruit solutions. We’re looking for a Customer Service Representative to join our team to play an integral role in delivering best in class customer experience.

Invest in Relationships
- We build trust and collaborate to develop long term partnerships

• You do what’s right for the organization
• You share knowledge freely to ensure organizational strength and sustainability
• You make time to help and develop others

Act with Integrity – We are transparent, honest and ethical in all of our interactions

• You accept that your colleagues deserve your best, always!
• You exercise excellent judgement and take smart risks
• You follow through on commitments and own your results

Excel at Service – We set the standard for delivering exceptional service

• You ensure quality always comes first
• You are easy to do business with
• You consider the customer in discussions and actions
• You respond to customer needs with urgency and diligence

Deliver Excellence
- We aspire for Excellence in everything we do

• You drive results by making difficult decisions when needed
• You address the root cause to solve problems

• Listen well and seek to understand
• Communicate concisely, candidly and respectfully
• You’re an avid contributor to discussions and share ideas and solutions.
• Know your business and our products
• Proactively seek knowledge
• Passionate about continuous improvement

• Embrace diverse backgrounds and cultures
• Seek out different perspectives and choose the best ideas, wherever you find them
• Center your approach in the well being of colleagues and the sustainability of communities

The Inside Sales and Customer Support team members plays a critical role in ensuring Pacific Coast Fruit Products (PCFP) delivers a seamless, positive experience for every customer. Acting as the connective link between customers, Account Managers, Account Directors, and cross-functional teams, the Customer Support Team ensures orders are executed with accuracy, professionalism, and efficiency from purchase order through shipping status.

This role is deeply collaborative by nature. Within the Sales team, the Customer Support Team supports Account Managers and Account Directors by providing timely information, order visibility, and administrative support that allow them to focus on strategic customer growth and relationship building. Cross-departmentally, the Customer Support Team partners with Production, Quality Control, Logistics, Accounting, and Supply Chain to align on requirements and proactively resolve issues before they impact the customer.

The Customer Support Team also has the unique opportunity to develop a broad, detailed understanding of PCFP’s entire customer base—across industries, geographies, and order volumes. From large, strategic accounts to smaller customers with specialized needs, this role provides a holistic view of the business, making the Cusaomter Support Team extremely well-versed in the diverse requirements and expectations that define PCFP’s customer relationships.

By balancing attention to detail with a strong customer-service mindset, the Customer Support Team ensures that internal processes translate into consistent, reliable results externally—building trust and strengthening PCFP’s reputation for quality and service. Ultimately, this role contributes directly to customer satisfaction, retention, and long-term business success by ensuring every customer interaction reflects PCFP’s commitment to…