Guest Service Representative Part-Time

At Morguard, people are at the centre of everything we do. We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi-suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.

Collaboration fuels our success. Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.

We support our people by offering:

• Access to experienced subject matter experts who provide mentorship and hands‑on learning.

• A wide range of career opportunities across the organization.

• A comprehensive, competitive benefits program that promotes health and wellness.

Please Note:
This is contract part-time seasonal position for the Christmas season. The Guest Services Representative is accountable to the Supervisor, Guest Services to ensure the effective delivery of uninterrupted, consistent and added-value customer service to the visitors and tenants of a retail shopping centre in a manner that supports both the shopping centre’s image and the organizations goals and objectives.

1. Customer Service Relations
Provides information to the general public and tenants regarding promotional programs, amenities of the shopping centre and other inquiries to ensure consistent first-class customer service is provided to at all times; has a sound knowledge of the community, is able to provide street directions, highlight tourism areas and other points of interest within the community, when required; establishes and maintains a strong rapport with tenants.

2. Customer Service Requests
Responds to and facilitates requests for assistance and information from the general public and tenants both in person and over the phone in a proactive manner resulting in the compliance to the organization’s customer service level agreement.

3. Daily Transactions
Maintains up to date knowledge of the gift program and software, processes gift certificate sale transaction and reporting, where required, reconciles daily cash, credit and debit transactions to ensure accuracy and safeguarding of company assets.

4. Communication with Internal Stakeholders
Maintains on-going communication with other departments within the shopping centre to ensure the effective dispatch of services (e.g. cleaning, maintenance, security) where required in a manner that supports the shopping centre’s image.

5. Miscellaneous Duties
Administers the borrowing of strollers, wheelchairs or other rental activities to the general public, performs seasonal wrapping of gifts or provision of other similar services including preparation of accompanying reporting, where required.

Any other job related duties and/or projects that may be assigned.

• High School Diploma or an equivalent experience.

• Demonstrated working knowledge of MS Office applications.

• Strong customer service skills

• Strong communication skills both verbal and written

• Ability to handle a high workload in a fast-paced and challenging environment

• Ability to effectively work in a team environment

• Multi-tasking

• High level of self-motivation and energy

• Detail-oriented.

• Relevant experience in the real estate industry and retail shopping centres is an asset.

At Morguard, we’re committed to creating an…