Service Technician - Cycles Bike Shop BC

Overview

Service Technician
- Life Cycles Bike Shop
- Abbotsford, BC

Specialized focuses on innovation and rider care. We strive to build a diverse and inclusive workforce and provide quality in our products and to our riders at every interaction. We are seeking a teammate to join a growing team that delivers world-class rider care and exceptional service experiences.

• Meet and connect with riders, qualify their needs, and provide options and advice from a preset service menu or tune-ups and a la carte service.
• Speak authoritatively on technical matters related to bicycles; be the expert for our customers.
• Assist customers in an enthusiastic and courteous manner; deliver "wow" customer service.
• Properly intake all service work and set and exceed rider expectations, including accurately filling out service work orders and scheduling an appropriate number of repairs.
• Advise and assist customers with product/service selection without bias.
• Develop and maintain knowledge of all merchandise in the department to provide accurate information and stay current with new product lines.
• Assist with bike sales through technical consulting and perform other bike floor duties as needed.
• Deliver best-in-class rider service to ensure ongoing service quality and high rider satisfaction.
• Maintain general cleanliness standards at store opening, throughout the day, and at close of business; perform light janitorial duties as needed.
• Proficiency in Lightspeed point-of-sale systems and store operational websites.
• Maintain regular, dependable attendance and punctuality.

• Passion for cycling and the Specialized brand.
• Bike shop / bike mechanic experience preferred.
• Excellent communication with the ability to effectively interact with riders and team members.
• Ability to work as business dictates, including weekends.
• Ability to stand for extensive time periods; may occasionally walk, kneel, or reach.
• Ability to lift at least 50 lbs. or more and use proper lifting techniques.

• Competitive health care (Medical PPO or HDHP), Dental, Vision, Health Savings Account (HSA).
• Short and Long Term Disability;
  Company-sponsored life insurance.
• Optional Term Life Insurance;
  Optional Critical Illness insurance;
  Optional Critical Accident insurance.
• Competitive vacation package; 401(k) with match.
• 8 weeks paid parental leave;
  Paid company holidays.
• Employee discounts on all products;
  Deep partner retail discounts;
  Fitness & Events Reimbursement.
• Employee Assistance Program;
  Commuter Benefits.
• Note:
  
  Some benefits may vary by state or eligibility.

Here at Specialized we believe that bikes have the power to change lives. We are committed to building a diverse and inclusive workforce where all people thrive and encourage everyone to apply to our job postings. See what we are up to on Linked In and Instagram. If there is a role that seems like a good match, reach out to our recruiters.