Medical Office Assistant Maternity Group

Medical Office Assistant – Abbotsford Maternity Group

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CA $20.00/hr – CA $20.00/hr

Temporary Full-Time (3-4 months contract with possibility of permanent employment)

Location: Abbotsford, BC

• Hourly Wage: $23–$26 per hour, based on experience
• Benefits: Medical and dental benefits available after a 90-day probation period for permanent staff only

Start Date:

• Ideal start: Mid-January 2026
• Training period: Approximately 1-2 weeks

We are a collaborative group of family physicians with a special interest in providing comprehensive maternity care within the Abbotsford community. Our clinic provides low-risk prenatal and postnatal care, labour and delivery support, and newborn care until babies are approximately 6–8 weeks of age. During this time, we act as the patient’s family physician until discharge back to their regular family doctor.

Our team currently includes:

• 7 regular physicians and 3 locum physicians
• 1 nurse providing weekly lactation consultations
• 1 postpartum care midwife working twice weekly
• 5 Medical Office Assistants (3 full-time, 2 part-time)

Physicians typically work 1–2 days per week, with 2–3 physicians in the clinic daily. Average patient volume is approximately 80–120 patients per day.

The Medical Office Assistant (MOA) plays a key role in supporting physicians, clinical staff, and patients in a fast-paced maternity and family practice environment. MOAs work as part of a close-knit team, providing front- and back-office administrative support to ensure efficient clinic operations and a positive patient experience.

• Greet and assist patients in a professional, friendly, and compassionate manner
• Manage high-volume phone lines, including appointment booking, patient inquiries, and message handling
• Register patients, update demographics, and maintain accurate electronic medical records
• Coordinate appointments, referrals, and follow-ups
• Support physicians and clinical staff with daily administrative tasks
• Handle billing, scanning, filing, and general clerical duties as required
• Work collaboratively with other MOAs, nurses, midwives, and physicians
• Open or close the clinic as scheduled (working alone for no more than one hour)

• Hours: 8-hour shifts, Monday to Friday
• Shift times: Between 7:00 a.m. and 5:00 p.m., depending on assigned shift
• All MOAs work as part of a team; no one works alone except during brief opening or closing periods

Required:

• Previous experience in a busy medical or office environment
• Comfortable managing a high volume of phone calls
• Strong organizational and multitasking skills
• Ability to work well in a close, team-based environment

Preferred:

• MOA training or certification
• Experience in family practice, maternity, or women’s health settings

• Strong work ethic and professional demeanor
• Willingness to work various positions and shifts as needed
• Proven ability to multitask and take initiative
• Excellent communication skills (verbal and written)
• Strong attention to detail and ability to learn quickly
• Friendly, cheerful, and approachable personality
• Ability to work respectfully with colleagues and patients from diverse cultural and ethnic backgrounds

The ideal candidate is a reliable team player who thrives in a fast-paced clinic, is confident on the phone, enjoys working closely with others, and takes pride in providing high-quality patient service.

Associate

Contract

Administrative and Customer Service

Industries

Hospitals and Health Care