IT Services Dispatcher at WildFrog Systems

Join Wild Frog Systems as an IT Service Dispatcher, your organizational skills will shine in this communication-heavy role. Ensure seamless support for clients from our Fraser Valley team.

This position is vital for maintaining effective service management, guiding technicians, and prioritizing client needs. You will coordinate incoming requests, manage technician workloads, and ensure timely updates for clients. With a focus on strong communication and customer service, you will play a crucial role in our growing IT services team.

Key Responsibilities:

• Triage incoming support requests swiftly and precisely

• Coordinate technician workloads by urgency and skillset

• Communicate updates and ETAs proactively to clients

• Monitor and prevent SLA breaches on at-risk tickets

• Support account management and onboarding tasks

Requirements:

• Exceptional interpersonal and communication skills

• Calm demeanor in fast-paced settings

• Professional writing and communication ability

• Dependable with attention to detail

• Capable of coordinating priorities with technical teams

Help Wild Frog Systems excel in IT services through your exceptional organizational and communication expertise.
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