Enterprise Delivery Manager

Location:

Remote/Hybrid

Travel Required:

20-25% Travel across North America
Position Summary  The Enterprise Delivery Manager (EDM) ensures stable delivery, clear requirements, and predictable execution for our largest enterprise customers—owning delivery coordination, release sequencing, and cross‑functional execution while maintaining client accountability and internal boundaries.

Key Responsibilities  Enterprise Delivery & Release Execution   Own enterprise release calendars and production readiness
Coordinate deployments across internal and client teams
Ensure client‑owned prerequisites are completed before work proceeds
Requirements & Change Leadership   Lead requirements gathering and clarification; define acceptance criteria and actionable work items
Lead client process and operational change
Issue & Risk Coordination   Triage issues to SMEs and communicate findings in business‑ready language (no troubleshooting)
Track risks, issues, and escalations to closure using structured updates and follow through
Enterprise Environment Oversight   Maintain awareness of client environments, dependencies, and migration timelines
Prevent unauthorized or premature changes that impact stability
Cross Functional Leadership   Partner across Product, Engineering, Support, and Services
Improve enterprise delivery operating models and frameworks
Growth Insight & Opportunity Identification   Identify and support expansion opportunities by linking delivery outcomes to client value
Partner with the Director on positioning, scope, and pricing discussions

Note:

This role does not carry a sales quota or close deals independently

Required Qualifications   5+ years in enterprise delivery/project coordination/BA/TAM, coordinating engineering/product and enterprise clients
Working knowledge of SaaS delivery and system dependencies
Comfort with APIs/integrations/data workflows (no hands‑on troubleshooting)
Solid organization, communication, and stakeholder management
Ability to lead change and influence without authority

Preferred Experience   ERP/DMS, automotive, RV, or dealership systems
Complex enterprise or multilocation rollouts
Communicating delivery progress and risk to executive stakeholders
Salary Range (Ontario & BC Only)  The estimated base salary range for this role is CAD $100,000 - CAD $110,000 yearly. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a valuable faith estimate and reflects factors that are subject to change.

Final offer amounts may vary based on job‑related factors, including work location, candidate experience and expertise, and other relevant considerations.
We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.
Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at .

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