Support Engineer Manager at Accenture's NeuraFlash

Steer your career in AI with Neura Flash, part of Accenture, as Support Engineer Manager. This role entails tech leadership and customer-facing support management in a dynamic environment.

In this pivotal role, you will manage 3-5 support engineers while ensuring the accuracy and success of technical operations. You will troubleshoot escalated issues, manage the customer experience, and lead documentation efforts. Your proactive approach to identifying improvement opportunities will be key in enhancing customer satisfaction and delivering AI-driven solutions.

Key Responsibilities:

• Oversee the resolution of technical support tickets

• Lead a team in effective troubleshooting efforts

• Provide clear communication on support updates and outcomes

• Maintain technical documentation for process transparency

• Engage in on-call rotations to provide after-hours support

Requirements:

• 5+ years in Salesforce Administration or support roles

• Required Salesforce Administrator 201 certification

• Strong debugging and leadership skills

• Proven ability to articulate complex requirements

• Experience with cloud services like AWS is advantageous

Drive technological advancement and service excellence as Support Engineer Manager with Neura Flash.
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