IT Engineer - Tier 2

As a Tier 2 IT Engineer
, you will be responsible for providing technical support to clients, system implementation, and management of IT networks. You will be expected to work autonomously on tier-2 level tasks.

• Providing top-tier customer service to clients.
• Testing and evaluating new systems and software.
• Documenting support activities and maintaining accurate records.
• Role is in-person in Abbotsford office servicing clients in the Fraser Valley.
• Role is full time, though there may be opportunity for part-time as well.

• Compensation: $55-70k depending on abilities and fulfillment of the rest of this job description
• PHSP health plan to be allocated as you see fit
• Day-off for your birthday
• Two weeks vacation in first year, Three weeks vacation in second year, Four weeks vacation in fifth year

We are a small Managed Service Provider that also offers Consulting. We have clients in the Fraser Valley for break-fix IT as well as Managed Services.

To be successful in this role, you should have:

• A degree in computing or demonstrable equivalent ability
• 3+ years of experience in a similar role or demonstrable equivalent ability
• Excellent problem-solving skills
• Eagerness to learn and solve challenges with a growth mindset
• Ability to explain technical situations to clients in plain English, and share the relevant factors and consequences so they can make informed decisions
• Strong rapport with clients
• A reliable and presentable vehicle and a license to drive it
• Ability to lift 50 lbs
• Ability to pass a criminal record check
• If you can’t, but your record is non-violent and you’re transparent and honest, let’s chat
• Professional written and oral English fluency

The more of these technologies and systems you’re proficient with, the better. You will have opportunities to learn the systems you aren’t already familiar with.

• Windows Server and its functions such as Active Directory, Group Policy, File Services, Remote Desktop, Printer Server, etc.
• Linux servers including CLI interfaces. Mostly, we use Debian or Ubuntu
• Windows and Mac workstations
• Microsoft 365, Intune, Teams, Defender, and Azure
• Automation tools including Power Automate, Claude Cowork, N8N,
• Google Workspace
• SQL Servers including Microsoft SQL, MySQL, Postgres, and the SQL language
• Storage systems such as Synology, QNAP, iSCSI, NFS, hyperconvergence, SANs
• Email technologies including SMTP, SPF, DKIM, DMARC, Encryption
• Virtualization technologies such as Hyper-V and Proxmox but not ESXi (RIP)
• Scripting mostly with Powershell, or bash
• Remote connection tools such as Screen connect, SSH, RDP, Splashtop, VNC
• Cyberscurity protections including EDR, XDR, MDR, DNS Filtering, IPS, DLP, etc.
• Backup solutions such as Acronis, Cove, Altaro, Backblaze
• Terminating RJ45 keystones & ends, wiring patch panels, tracing and labeling wires
• Networking ecosystems including Unifi, PFSense, OPNSense, Microtik, Fortinet
• Networking protocols and systems such as TCP/UDP, IP, DNS, DHCP, VPN, ZTNA, OSPF, SSL, RFC
  2549, etc.
• Telephony systems including SIP, Asterisk, or 3CX
• Printers and scanners including scan-to-email, scan-to-cloud

The more of these things you can do, the better:

• Troubleshoot all workstation technical issues
• Troubleshoot nearly-all single-site network issues
• Troubleshoot most server & cloud technical issues
• Troubleshoot some campus or multi-site network issues
• Troubleshoot some distributed or cluster server issues
• Set up a new basic business network with device connectivity, 365, Intune, and security
• Prevent and respond to viruses, ransomware, and other cybsecurity breaches
• Configuring and manage Microsoft Office 365, Azure, Entra , Intune, Google Workspace
• Migrate businesses from Google Workspace to Office 365 or vice versa
• Build and test a PC from scratch. Even better if you can build a server too. More RGB, more better.
• Select, Integrate, Configure, and provision SAAS and line-of-business apps for clients
• Configuring and managing hypervisors and related networking
• Writing Power Shell or bash scripts to automate tasks or process data.
• (Fine to use AI as long as you can proofread/correct the output)
• Explain technical options to clients in a way that empowers them to make an informed decision for their business
• Configuring and managing backup and disaster recovery solutions. Write Disaster Recovery Plans
• Produce good documentation both for internal use and for clients
• Teach and mentor junior staff
• Build automation for clients using tools such as Claude Cowork, Microsoft Power Apps, N8N, , etc.