IT Event Support Technician Canucks

Job Category: Event & Arena Operations

Requisition Number: ITEVE
005085

Posted: July 2, 2026

Part-Time

Abbotsford, BC , CAN

Department: Information Services

Reports to: Manager, IT Hospitality

SUMMARY:

The IT Event Support Technician provides frontline technical support during live events, ensuring critical technology systems remain operational across the venue. This role supports point-of-sale systems, payment devices, networking, end-user computing, printers, mobile devices, and event technology while working closely with internal IT teams, venue operations, concessions, and third-party vendors to quickly resolve technical issues and minimize disruption to guests and business operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(other duties may be assigned as required)

• Provide first level support on computer hardware and software issues including Point of Sale (POS) terminals, payment devices, receipt printers and related peripherals.
• Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person.
• Perform pre-event technology checks and preparations, responding quickly to issues.
• Troubleshoot basic wired and wireless network connectivity issues and escalate where required.
• Record, prioritize and resolve support requests in the Ticketing System, escalating or assigning incidents to the appropriate Technology Team member when required.
• Update documentation, schematics and asset information as required.
• Assist in documenting and communicating user/technical service policies for products supported by the Help Desk.
• Availability to work outside normal business hours, including evenings, weekends and statutory holidays based on the event schedule.

REQUIRED SKILLS, EXPERIENCE AND ABILITIES:

• Ability to remain calm and prioritize multiple technical issues in a fast-paced live event environment.
• Working towards a degree or diploma in a technical related area.
• Strong technical aptitude.
• Basic understanding of Windows & Mac computers, mobile devices, printers, Point of Sale (POS) systems, payment terminals and assorted peripherals.
• Proven ability to work in a fast-paced environment.
• A willingness to learn.
• Highly organized, and detailed with an ability to multi-task.
• Excellent written and verbal communications skills.
• Superior interpersonal skills, with an ability to interact effectively and in a professional manner with end users at all levels within the organization.
• Solid problem solving and troubleshooting skills.
• Basic understanding of networking (TCP/IP, Wi‑Fi and wired connectivity) would be an asset.

Vancouver, and its neighboring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.