Technical Support Tier 2

Position: Join Triple Eight Transport as Technical Support Tier 2
Join the IT team at Triple Eight Transport Inc. as a Technical Support Tier 2 specialist. Utilize your skills to deliver timely support for hardware, software, and network-related issues.

Operating from Abbotsford, this position demands a proactive approach to technical troubleshooting and user management, focusing on maintaining high customer satisfaction. Candidates should have a solid background in Active Directory, network firewalls, and experience with JIRA to document support requests. Travel may be required for on-site assistance.

Key Responsibilities:

• Respond to end-user technical support inquiries

• Perform user account management in Active Directory

• Document troubleshooting steps in JIRA

• Ensure server and network equipment functionality

• Perform patch management for system security

Requirements:

• Bachelor’s degree in Computer Science required

• Minimum of 3 years in a technical support role

• Experience with cloud technologies (AWS, Azure, GCP)

• Familiarity with ticketing systems like JIRA

• Excellent communication and customer service skills

Leverage your technical skills in a collaborative environment at Triple Eight Transport, supporting clients and systems efficiently.
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