IT Support Specialist

IT Support Specialist Job Synopsis

Mennonite Central Committee British Columbia (MCC BC) is a faith‑based organization working in the name of Christ to respond to human need and to work for peace and justice. Through local and global relief, development, and peace‑building initiatives, MCC BC seeks to walk alongside communities with compassion, humility, and hope. Reporting to MCC BC’s I.T. Manager and as a member of the MCC BC Information Technology team, the IT Support Specialist provides the delivery of I.T. services that enable MCC BC teams to carry out this mission.

This hands‑on, support‑ and ticket‑based role requires an IT professional with proven experience who can work independently to resolve a broad range of day‑to‑day technical issues. It is a frontline technical resource for administrative teams, the Thrift Shop, and Social Enterprise teams across multiple locations in British Columbia and affiliated organizations, offering reliable, proficient‑level technical support. Responsibilities include installing and configuring hardware and software, responding to and resolving technology support tickets, supporting systems supplied through MCC’s Global I.T. group, supporting staff in their day‑to‑day use of MCC BC technology, and supporting technology projects and asset tracking.

As an integral member of the team, this position requires a personal alignment with MCC BC’s Christian identity and values, rooted in Jesus, the Anabaptist community of faith, and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC and at faith gatherings, and calls for representing MCC and its work with integrity in all settings.

Salaried Employee
- Full Time at 1 FTE

• Demonstrated commitment to a personal Christian faith and discipleship, active participation in a Christian church or community, and non‑violent peacemaking
• 2+ years of hands‑on experience providing IT support in a help desk, service desk, or technical support environment, with demonstrated experience using a ticketing/ITSM system to track, prioritize, and resolve support requests
• Certificate, diploma, or equivalent combination of education and practical experience in relevant technology platforms
• Legally able to work in Canada
• Satisfactory criminal record clearance (required upon hire)

• Proficient, working knowledge of Microsoft technologies (e.g., MS365, Windows OS)
• Experience in a team, volunteer, or customer service role
• Knowledge of Canadian faith‑based charities an asset

• Technical Troubleshooting:
  Proficient at diagnosing and resolving a wide range of hardware, software, and network issues
• Microsoft & Cloud Proficiency:
  Demonstrated intermediate‑level skills in configuring, supporting, and maintaining Microsoft‑based systems (MS Azure, MS Intune, Exchange & MS365) and various cloud/SaaS platforms, along with related devices and networks (VPN, LAN, wireless)
• User Support & Communication:
  Ability to communicate clearly and provide helpful support to users
• Organization & Task Management:
  Ability to follow processes and complete assigned tasks reliably
• Team
  
  Collaboration:
  
  Works constructively with team members and stakeholders

• Independently install, troubleshoot, and maintain technology hardware, software, audio‑visual, and telephony equipment
• Support routine monitoring of systems and adherence to MCC I.T. standards, escalating issues as needed
• Assist in identifying and suggesting small improvements to technology or processes
• Help document procedures, configurations, and technical guides
• Support maintaining technology asset inventories
• Other Systems Management duties assigned by I.T. Manager or MCC BC senior leadership, as required

• Provide first‑ and second‑level support to users of Information Technology, telephony, and audio‑visual systems, independently resolving the majority of support requests
• Escalate only highly complex or specialized issues to senior I.T. team members
• Communicate clearly with end users regarding issues and progress
• Maintain records…