IT Support Technician

Salary Range: $51,000.00 To $60,000.00 Annually

KEEP PEOPLE PRODUCTIVE DURING OUR BUSINESS TRANSFORMATION

At Vitalus,
technology enables how our people work - from corporate teams to manufacturing operations. As an IT Support Technician
, y ou’ll be the frontline problem-solver who keeps employees connected, productive, and secure. If you enjoy practical troubleshooting, clear ownership, and work that directly protects business continuity, this role delivers real impact.

• You bring strong troubleshooting skills and steady judgment
  and know when to elevate intelligently.
• You
  communicate clearly with non‑technical users, stay calm under pressure and close the loop every time.
• You’re motivated by reliability and impact
  , without using shortcuts or Bandaid solutions.

• Triage, resolve, or elevate IT issues based on urgency and business impact
• Keep users informed with clear updates and realistic timelines
• Document resolutions thoroughly to prevent repeat issues

• Provision laptops, peripherals, and system access for new hires
• Execute secure off‑boarding and role‑change access updates
• Maintain accurate device and asset records

• Respond quickly to production‑impacting issues
• Support shared workstations, scanners, label printers, and warehouse systems
• Identify recurring issues and contribute to permanent fixes

• Follow established IT and security standards
• Recognize risks and elevate security or compliance issues early
• Document exceptions with clear rationale

• Diploma or degree in IT (or equivalent hands‑on experience).
• 2–5 years of end‑user IT support experience (Windows, Microsoft 365, devices, networking basics).
• Experience with ticketing systems, device provisioning, and asset tracking.
• Strong judgment, documentation habits, and follow‑through.
• Clear, practical communication style with technical and non‑technical users.
• Bonus:
  Experience supporting manufacturing or warehouse technology, MFA, or regulated environments.

If you take pride in fixing the right problems, preventing repeat issues and keeping people working without disruption, w e’d love to see how you can make an impact at Vitalus.