Tier 1 Technician

Position: Dynamic Tier 1 Technician Opportunity
Make an impact as a Tier 1 Technician with Clearbridge in Abbotsford, BC. Shape customer experiences while developing crucial IT support skills in a fast-paced environment.

This role provides the perfect blend of customer interaction and technical problem-solving. You'll not only assist clients with their issues but will also identify opportunities to improve their business operations. Your growth is an investment for us, and our supportive team will help you transition from Tier 1 to higher levels through dedicated training.

Key Responsibilities:

• Engage with customers via phone and email promptly

• Take ownership of tickets throughout the resolution process

• Build rapport to anticipate client’s business challenges

• Spot patterns in issues for proactive solutions

• Work collaboratively within a motivated team of 15

Requirements:

• Strong foundation in customer service principles

• Curiosity for technology and systems integration

• Demonstrated ability to see problems through

• Strong verbal and written communication skills

• Flexibility to participate in on-call duties

Unlock your potential in a meaningful IT role while driving customer success at Clearbridge.
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