IT Support Specialist at Vitalus

Join Vitalus as an IT Support Specialist, dedicated to maintaining productivity during our business transformation. This position focuses on effective troubleshooting and communication to keep our workforce connected and secure.

In your role as an IT Support Specialist, you will be the go-to person for employees seeking assistance with technology. Your strong judgment and clear communication will ensure that all IT issues are managed efficiently, minimizing disruptions. You'll play a key role in documenting solutions, fostering an environment of continual improvement.

Key Responsibilities:

• Triage and manage IT issues based on business needs

• Maintain clear communication with end-users

• Document all resolutions thoroughly

• Provision devices and manage system accesses

• Provide support for operational technology in the workplace

Requirements:

• Diploma/degree in IT or relevant experience

• 2–5 years of experience in end-user support

• Understanding of ticketing systems and asset management

• Excellent documentation and communication skills

• Bonus:
Manufacturing tech experience is a plus

Utilize your IT skills to ensure uninterrupted productivity and impact at Vitalus.
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