IT Technician Tier 1 at Red Rhino Networks

Join Red Rhino Networks in Abbotsford, BC as a Tier 1 IT Technician. Engage in on-site/hybrid support, addressing a wide variety of IT issues while paving the way for your professional development.

This full-time role is your launchpad into the IT industry, where you'll provide first-level support via multiple channels. Your commitment to high-quality service and clear documentation will set you apart. The company’s structured growth approach ensures that you receive the training and resources necessary to elevate your career.

Key Responsibilities:

• Provide front-line support to clients through calls and emails

• Accurately document troubleshooting steps and outcomes

• Use Autotask, IT Glue, and other tools for efficiency

• Tackle Windows and network connectivity problems

• Communicate effectively with clients about resolutions

Requirements:

• Proficiency in Windows and Microsoft 365

• Basic networking skills for addressing common issues

• Clear and friendly communication style

• Legal work authorization in Canada

• Availability for occasional travel to client sites

Utilize your technical skills and integrity to support clients effectively at Red Rhino Networks while developing your professional expertise.
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