IT Solutions & Partner Specialist

Since 2006, Triple Eight Transport Inc. has grown into a trusted asset-based transportation provider, delivering Full Truck Load services across Western Canada and the Western United States. With terminals in Abbotsford, Calgary, and Edmonton, and our own fleet of reefers, heaters, and dry vans, we've built our reputation on safe operations, innovation, and service excellence — and, above all, on our people.

We believe great people drive great results. That's why we're building a workplace where employees are empowered to take ownership, share ideas, grow their skills, and build careers alongside our business.

Join Triple Eight, and you're not just taking a job — you're joining a team that works hard, supports one another, and shares a common goal: delivering exceptional value to our customers while always striving to do better.

If you're looking for a place to contribute, grow, and make a real impact, we'd love to hear from you.

We are seeking experienced IT Solutions & Partner Specialist to join our IT team. This is a hands‑on technical role responsible for resolving complex escalations, supporting and improving our IT infrastructure, and helping lead the migration and modernization of systems.

The ideal candidate combines strong troubleshooting skills with practical experience in cloud migration, infrastructure administration, networking, identity, security, and Microsoft technologies. This person should be comfortable taking ownership of difficult technical problems, working across multiple systems and vendors, and designing solutions rather than simply following established support procedures.

• Act as senior escalation points for complex issues unresolved by Tier 1/2.
• Troubleshoot advanced issues across endpoints, servers, apps, networking, identity, cloud, and infrastructure.
• Perform root-cause analysis and implement permanent fixes for recurring/high-impact incidents.
• Support critical systems and coordinate with vendors for escalations.
• Create and maintain technical documentation and knowledge base articles.
• Mentor Tier 1 and Tier 2 staff to improve overall support capability.
• Support planning and execution of on-prem to cloud/hybrid migrations.
• Assess systems, applications, infrastructure, and dependencies prior to migration.
• Execute workload, data, identity, and application migrations with minimal disruption.
• Configure, manage, and troubleshoot cloud infrastructure environments.
• Identify and support retirement of legacy systems to simplify architecture.
• Assist with cloud security, backup, DR, performance, availability, and cost optimization.

• Administer and troubleshoot Windows Server environments.
• Support virtualization, storage, backup, networking, DNS, DHCP, VPNs, and firewalls.
• Administer Entra /Azure AD, Active Directory, GPOs, MFA, and identity sync.
• Support endpoint management using tools like Microsoft Intune.
• Monitor system health, capacity, security, and performance.
• Support infrastructure upgrades, lifecycle management, and modernization efforts.
• Develop and test backup, disaster recovery, and business continuity plans.
• Automate repetitive tasks using Power Shell or similar scripting tools.
• Identify recurring issues and implement scalable long-term solutions.
• Improve monitoring, alerting, documentation, and deployment processes.
• Contribute to infrastructure architecture and planning discussions.
• Recommend improvements focused on reliability, security, and efficiency.

• Monitor and respond to security alerts, vulnerabilities, and suspected incidents across endpoints, networks, cloud, and user accounts.
• Investigate security events and lead incident response, including containment, remediation, and root‑cause…