Regional Manager, BC

The Opportunity

We are looking for a Regional Manager to lead and support a portfolio of dental clinics in the lower mainland British Columbia region in Canada. Reporting to the Senior Director, Operations, this individual will provide hands‑on leadership, coaching, and strategic direction to Clinic Managers and Office Managers. As a key operational leader, you will drive performance in patient experience, financial results, operational excellence, and team engagement to ensure exceptional care delivery while supporting sustainable growth.

This is a hybrid position aligned to our Toronto Support Centre, with regular travel required within the region.

• You are an innovative, service-oriented business leader who thrives in a high-growth organization that enables the best to become even better.
• You bring experience in multi-site operations management - ideally within dental or healthcare - and understand how to balance performance, patient experience, and talent development.
• You have a growth mindset, always looking beyond the status quo to improve performance and remove barriers.
• You are equally comfortable collaborating cross-functionally and leading independently within your region.
• Driven by excellence, you take pride in developing strong leaders, optimizing operations, and delivering measurable results.
• A strong leader who coaches and develops high-performing Clinic Managers
• A business-minded operator with strong financial acumen and P&L understanding
• A relationship builder who earns credibility with partners and clinic teams
• Comfortable leading change and operating in a fast-growing, complex environment
• Results-oriented, with a disciplined approach to operational execution

• Lead, coach, and develop a team of Clinic Managers and Office Managers
• Set clear performance expectations aligned to objectives and key results (OKRs)
• Build leadership capability and succession strength across the region
• Foster a culture of accountability and collaboration by bringing “Brilliant Together” to life across clinics and the Support Centre
• Identify and develop leadership potential within clinic teams

• Promote a patient-centered culture that delivers consistent, high-quality care
• Partner with Lead Dentists and clinical leaders to support clinical excellence initiatives
• Ensure efficient appointment planning, coordination, and flow to deliver exceptional experiences
• Take ownership of escalated patient concerns and support resolution as needed
• Ensure ongoing compliance with regulatory requirements and provincial standards
• Complete annual facility condition reports in partnership with cross-functional teams

• Partner with Clinic Managers and Lead Dentists to develop annual goals and execution plans
• Analyze key performance indicators to identify revenue growth and operational improvement opportunities
• Drive performance in patient engagement, hygiene production, pricing strategy, and workforce management
• Implement Support Centre programs, policies, and operational standards
• Act as a change agent by helping clinics navigate growth and transformation
• Conduct regular clinic visits to reinforce operating standards and identify improvement opportunities
• Support the seamless integration of new clinics in partnership with integration and training teams

• Own regional financial performance (P&L)
• Coach Clinic Managers on revenue forecasting, budgeting, and workforce optimization
• Review and strengthen workforce management, payroll approvals, and cost discipline
• Participate in monthly, quarterly, and annual business reviews

• Ensure Clinic Managers effectively oversee day-to-day…