Customer Service Operations Manager
Job in
Abbotsford, BC, V2S 0A1, Canada
Listed on 2026-11-01
Listing for:
Triple Eight Transport Inc.
Full Time
position Listed on 2026-11-01
Job specializations:
-
Management
Client Relationship Management, Account Manager, General Management -
Customer Service/HelpDesk
Client Relationship Management, Account Manager
Job Description & How to Apply Below
Lead customer service operations at Triple Eight Transport Inc. in Abbotsford, using team leadership and commercial judgment to strengthen service delivery.
As Customer Service Manager, you will lead Customer Service Representatives and Account Managers across transportation operations. The role combines coaching, KPI monitoring, customer relationship management, retention planning, and cross-functional collaboration. You will balance customer satisfaction with operational efficiency and profitability while supporting measurable business results.
Key Responsibilities:- Lead, coach, and develop customer service and account management teams
- Monitor KPIs, performance reviews, productivity, and service quality
- Oversee key accounts, escalations, communication, and retention strategies
- Coordinate workloads, priorities, order processing, shipments, and documentation
- Partner with Sales, Finance, Operations, Dispatch, Planning, and Billing
- Minimum five years’ progressive customer service, account management, or logistics experience
- At least two years’ leadership or supervisory experience
- Strong business, financial, communication, negotiation, and conflict-resolution skills
- Transportation or trucking industry operations experience preferred
- Microsoft Office, especially Excel; TMS and CRM experience is an asset
Bring accountable leadership, customer retention expertise, and operational judgment to Triple Eight Transport’s Abbotsford team.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×