Sales Support

Sales Support page is loaded## Sales Support locations:
Abbotsfordtime type:
Full time posted on:
Posted Yesterday job requisition :
JR105002

Sales Support
** Status:
** Regular, Full time
*
* Location:

** Abbotsford, British Columbia#
** Job Description
** This is a multi-function role in a Business Centre. Reporting to the Sales Manager (Noramco), the person in the
** Sales Support
** role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

** MAIN RESPONSABILITIES:
*** Key Accountabilities  (60%) Support the sales team by performing back-end tasks. The objective is to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction:
* Measurable increase in Sales ROI (Gross margin/Sales cost).* (25%) Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers;  (15%) Work cooperatively with sales team to support the administration of sales functions when required;
** Duties
* ** Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual;
* Assist in, where necessary, the various functions in office sales and administration, including:  + Liaise with operations and purchasing personnel while entering orders;  + Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and following-up on every quote, when necessary;  + Administer the opening of new accounts and maintaining existing customer-account databases (Changes in contact information, billing and shipping address, company name, etc.);  

+ Provide information updates, and solve problems when needed, on shipments sent to customers and incoming shipments from manufacturers to support sales personnel;  + Process Return Merchandise Authorization (RMA) and Reel Return paperwork;  + Ensure proper administration in the management of freight claims and reel returns;  + Run Customer Sales Report for sales team;  + Keep note of non-stock items frequently requested and share findings with sales team and purchasing;  

+ Track no-charge “penny” reels and paid reels according to your branch’s policy;  + Perform over-the-counter sales if your branch supports it;  + Investigate orders considered dated (as per management, administration or sales team’s instructions) and find if there is any action required to finalize them;  + Look after the accounts of those salespeople on vacation and/or holidays.
* Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
* Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolution;
* Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
* Ensure superior customer service is the objective during each customer interface;
* Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
* In addition to the previous duty, keep track of competitions prices and practices from primary and secondary research;
* Stay current in your profession and enroll in continuing education focused on sales strategies, account management principles:  + Learn from the sales team about best practices in sales and product solutions;  + Enroll in formal sales and related education courses to advance individual learning (Consult with your manager for suggestions);  + Engage in personal development activities (leadership seminars, time-management classes and other trainings not directly related to sales or technical aspects of the market).
* Continuously develop market, product and technical knowledge to remain up-to-date with various product lines…