Sales Support-FR

Location:

Abbotsford, British Columbia, Canada

This is a multi‑function role in a Business Centre. Reporting to the Sales Manager (Noramco), the person in the Sales Support role should be a dynamic self‑motivated individual ready to work in a fast‑paced team environment and capable of providing superior customer service to our valued customers.

• Support the sales team by performing back‑end tasks to allow salespeople to focus on sales more efficiently and productively, targeting an increase in sales Return on Investment (ROI) and customer satisfaction.
• Measurable increase in Sales ROI (Gross margin/Sales cost).
• Constantly and consistently engage in activities to improve personal product knowledge, technical expertise and sales fundamentals to better perform sales functions and provide added value to customers.
• Work cooperatively with sales team to support the administration of sales functions when required.

• Ensure all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual.
• Assist in various functions in office sales and administration, including:
  • Liaise with operations and purchasing personnel while entering orders.
  • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations and follow‑up on every quote.
  • Administer opening of new accounts and maintain existing customer‑account databases.
  • Provide information updates and solve problems on shipments sent to customers and incoming shipments from manufacturers.
  • Process Return Merchandise Authorization (RMA) and Reel Return paperwork.
  • Administer management of freight claims and reel returns.
  • Run Customer Sales Report for sales team.
  • Keep note of non‑stock items frequently requested and share findings with sales team and purchasing.
  • Track no‑charge “penny” reels and paid reels according to branch policy.
  • Perform over‑the‑counter sales if branch supports it.
  • Investigate dated orders and determine required actions.
  • Look after accounts of salespeople on vacation and/or holidays.
• Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service.
• Deal with every customer complaint expediently and ensure satisfaction with resolution.
• Schedule work and allocate resources to ensure orders are fulfilled efficiently and administration is completed per company protocol.
• Ensure superior customer service during every customer interface.
• Stay informed of sales objectives, product lines, market intel, vendor objectives, competitor activities and actively promote new knowledge to management and teammates.
• Keep track of competition prices and practices from primary and secondary research.
• Stay current in profession and enroll in continuing education focused on sales strategies, account management principles, best practices and vendor training.
• Continuously develop market, product and technical knowledge to remain up‑to‑date with product lines and industry changes.
• Maintain effective communication between operations and sales regarding capacity challenges and service issues.
• Generate sales leads to be evaluated and pursued by frontline sales team.
• Serve as contact point between Corporate Marketing and Sales Team, communicating needs and concerns both ways.
• Distribute Marketing materials to sales team when required.
• Assist in coordinating promotional events.
• Perform any other duties as required by management.

• High school diploma (Grade 12) minimum; ideally 1–2 years of related experience.
• Strong communication and interpersonal skills, initiative.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Interest and capability in performing sales duties and purchasing/inventory management functions as needed.
• Strong desire and ability to develop and grow skills.

• Annual profit sharing offered to all employees aligning with competitive compensation.
• Solid national network providing real growth opportunities.
• Flexible and comprehensive collective insurance program.
• 24/7 health resources: telemedicine and employee assistance program.
• Group RRSP with employer contribution and TDII.
• Postsecondary scholarship program for children.
• Workplaces with charging stations.
• Service recognition program.

Notre processus de recrutement assure l’égalité et la diversité. Prends note que seuls les candidats retenus seront contactés.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Appliances, Electrical, and Electronics Manufacturing