Diagnostic Account Manager - B.C. Interior​/Fraser Valley

## Diagnostic Account Manager - B.C. Interior/Fraser Valley Apply:
CA British Columbia Remote:
Full time:
Posted Today:
JRZoetis is a global leader in animal health, dedicated to advancing care for animals through innovative medicines, vaccines, diagnostics and other technologies. Zoetis Canada is proud to be certified as a Great Place to Work, a testament to our inclusive culture, strong values and commitment to employee well-being. / Zoetis est un chef de file mondial en santé animale, dédié à faire progresser les soins aux animaux grâce à des médicaments, des vaccins, des outils de diagnostic et d'autres technologies novatrices.

Zoetis Canada est fière d’être certifiée Great Place to Work, une reconnaissance qui témoigne de notre culture inclusive, de nos valeurs fortes et de notre engagement envers le bien-être de nos employés.

The successful candidate will manage a territory of diagnostic customers, with a strong emphasis on delivering best-in-class in-clinic lab installations and actively promoting utilization in alignment with clinical guidelines.

Key responsibilities include enhancing the post-sale customer experience, overseeing the installation, set-up, and connectivity of diagnostic devices and online platforms, providing technical support, and facilitating customer onboarding. Additionally, the candidate will conduct cyclical customer touchpoints to provide comprehensive clinic training and education on the usage, maintenance, and clinical benefits of our diagnostic solutions to ensure optimal in-clinic application.

This full-time field position covers
** Fraser Valley, Okanagan/Interior and Northern British Columbia
** and the candidate is ideally located in the
** Surrey/Langley/Abbotsford/ Chilliwack
** area.

RESPONSIBILITIES
** Territory Management Execution Excellence:
Support, Educate & Drive Utilization
*** Manage customer needs within a territory through regular check-ins, both on-site and remote, to meet performance indicators and budget.
* Deliver customer care through technical support, troubleshooting, training, and education on diagnostic solutions.
* Upsell and cross-sell products, identify leads, and collaborate with team members to enhance the customer experience.
** Deliver exceptional post-sale customer service through seamless implementation and staff training.
*** Installation and set-up of diagnostic devices, routers, network switch connections, Practice Management Software connectivity and set-up of online platforms.
* Driving the customer on-boarding experience by identifying motivators and providing solutions through pre-onboarding, installation, training and follow up.
* Maintain a high level of expertise with the evolving portfolio of products, services, pricing, competition, and market trends.
** Manage Territory and Expenses
*** Collaborate with various business units to enhance customer experience and resource utilization.
* Coordinate and manage resources, schedule calls, book travel, and manage the territory budget.
* Maintain accurate records of customer interactions and report expenses promptly for financial accountability.

QUALIFICATIONS
* Post-secondary qualification in biological sciences, business, or veterinary technology.
* Sales experience required.
* Management experience preferred.
* Strong leadership and relationship-building abilities.
* Excellent planning, organization, and communication skills, both written and verbal.
* Skilled in consultative (solution) selling techniques.
* Comprehensive understanding of veterinary hospital operations, including laboratory and clinical procedures, practice administration, staff training, and workflow.
* Proficient in interpreting scientific and medical information.
* Strong computer and technical skills.

Zoetis Canada…