Title Shelter Resource Worker

Shelter Resource Worker

Date: Jun 4, 2026

Location: Abbotsford, BC, Canada

Company: Lookout Housing and Health Society

Lookout Housing and Health Society is a charitable organization and social safety net that provides housing and a range of support services to adults with low or no income who have few, if any, housing or support options. We believe that helping people help themselves is essential in addressing homelessness.

Employment Status: Casual

Location: Sumas Shelter

Days and Hours of Work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary period will be 488 hours with mid and end point reviews. Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00.

Salary: $29.62 - 31.40 per hour depending on length of seniority (as per the Collective Agreement)

The Shelter Resource Worker (SRW) reports to the Site Manager and works within a 24‑hour, 7‑days‑a‑week emergency shelter for homeless adults. The SRW provides intakes, orientations, and support for guests entering the shelter and connects them with external public service agencies.

• Provide support, supervision and assistance to homeless adults facing multiple barriers.
• Accept referrals and identify and share information with a variety of external resources.
• Refer guests to community services.
• Interview and provide basic necessities, ensuring a safe and supportive environment for all.
• Complete required records and maintain statistical data.
• Support other shelter staff and guests in need of assistance.
• Assist new staff.
• Remain alert and attentive during shifts; sleeping during shifts is not permitted.
• Comply with all aspects of the health and safety program.

• Related certificate, or minimum Grade 12 education plus two years of recent related experience, or equivalent combination of education, training and experience.
• Familiarity with community resources such as addiction, mental health, income assistance and harm reduction.
• Current Occupational First Aid Level 1 Certificate.
• Crisis Intervention Skills, Naloxone and Trauma Informed Practice training is an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Understanding and maintaining client/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job‑related equipment.
• Minimum of two years of sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal record clearance – Vulnerable Sector required.

Closing Date: Applications will be accepted until July 2, 2026 at 5:00 pm.

All employees, including laid‑off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must apply through “Career Opportunities” on SAP; external applicants will be reviewed after internal.

We welcome applicants from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.