Aircraft Refueler

Job Summary

EFC takes pride in being an equal‑opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Abbotsford location is seeking an experienced Aircraft Refueler to support our diverse operations. This full‑time position will work an 8‑hour shift with morning, afternoon, evening and overnight shifts available.

This position is responsible for providing safe, timely, efficient and professional refueling services to the private and commercial customers of the Shell Aerocentre at the Abbotsford Airport. The Aircraft Refueler operates fueling vehicles and ground support equipment required for fueling and servicing aircraft and completes accurate documentation while working within the Company’s protocols and guidelines.

• Customer Service
  • Maintain knowledge of Aerocentre services and respond accurately and completely to customer inquiries.
  • Greet incoming customers and pilots in a welcoming and professional manner.
  • Ensure that the customers’ needs for service are identified and understood when they are the first point of contact with the customer.
  • Ensure customer requirements are communicated to the Customer Service Representative (CSR). In the absence of the CSR, take responsibility for the customer needs by making arrangements for fueling, catering, hotel, car rentals and other related requests.
  • Respond promptly and professionally to fueling dispatch requests from the CSR, while maintaining clear communication of your location to the CSR and fellow Aircraft Refuelers to ensure optimal availability for incoming customer requests.
  • Collect appropriate fees for service provided in the absence of the CSR.
  • Ensure appropriate documentation is completed for services provided both to meet customer requirements and those set out in the Shell Aviation Operations Manual and those set by the Shell Aerocentre.
  • Ensure exceptional, courteous, and respectful customer service.
• Fueling
  • Aircraft Fuelling, Movement, Placement and Inventory Control of Aviation fuel.
  • Fuel Quality Control on Fuel trucks and Fuel tanks.
  • Fuel handling and serving Aviation fuels as per Shell Aviation Operation Manual and those set by Shell Aerocentre.
  • Perform trip inspections (pre and post) on equipment operated and load, ensuring safety, and roadworthiness.
• Ground Equipment Operation
  • Operate various types of ground service equipment (GSE), including airfield maintenance equipment.
  • Responsible to clean and maintain GSE, buildings, Fuel Trucks (daily checks, periodic inspections & monthly preventative maintenance).
  • Strict adherence to safety rules on the ramp and while using equipment.
• Communication and Documentation
  • Communicate effectively with the public, customers, and co‑workers both verbally and in written form.
  • Deliver product and proper paperwork to our customers in a courteous and timely manner.
  • Prepare, organize and input data from truck manifests, tank logs and fuel workbooks ensuring accuracy and compliance with procedures, policies and regulations.
  • Complete all necessary paperwork: daily logs, inspection logs, delivery receipts, vehicle inspection, hours of service, etc.
  • Fully and accurately complete Shell Transportation of Dangerous Goods form for each fuel transaction and end of day cut off.
  • Maintain and collect data, accurately calculating, billing and pricing structure in absence or coordination with CSRs.
  • Organize invoices, accounts payable, and aircraft billing via EFC’s SRS platform and enter in Shell i6.
• Health, Safety and Environment (HSSE)
  • Required to work in all types of weather conditions.
  • Physical requirements include considerable use of your arms and legs,…