Quality Lead

Job Title:

Quality Lead

Reports To:

Director of Quality, Environment Health and Safety

The Quality Lead is responsible for leading quality and continuous improvement activities across manufacturing operations and supply chain to ensure compliance with customer, regulatory (EASA/CAA), and aerospace industry (AS9100) requirements. The role provides technical and operational leadership for quality engineering, supplier quality, inspection activities, Statistical Process Control (SPC), and non-conformance management while driving a culture of quality excellence and customer satisfaction.

The Quality Lead acts as the primary point of contact for significant quality issues and works collaboratively with Operations, Engineering, Supply Chain, and customers to improve product quality, process capability, and business performance.

• Lead activities associated with EASA/CAA Part 21G in accordance with AS9100 and customer requirements.
• Ensure compliance with aerospace regulatory, contractual, and statutory quality requirements.
• Maintain audit programs including customer, certification body, regulatory, and special process audits.
• Monitor quality performance and drive actions to address identified risks and opportunities.
• Support product safety, risk management, and configuration control activities.

• Drive resolution of supplier non-conformances through robust corrective action processes.
• Partner with Procurement and Supplier Development teams to improve supplier performance.
• Escalate significant supplier risks and quality concerns to management.
• Ensure effective containment and recovery plans are implemented for supplier-related escapes.

• Lead the implementation and governance of SPC systems throughout manufacturing operations.
• Monitor and improve process capability through analysis of Cp, Cpk, Pp, and Ppk performance.
• Identify trends and risks through process and product quality data.
• Facilitate process capability studies and manufacturing process validations.
• Promote data-driven decision‑making using quality metrics and dashboards.
• Support Lean Manufacturing and Operational Excellence initiatives.

• Oversee incoming, in-process, and final inspection activities.
• Ensure compliance with AS9102 First Article Inspection requirements.
• Review and approve inspection plans, sampling strategies, and acceptance criteria.
• Ensure Measurement System Analysis (MSA) and Gauge R&R activities are effectively implemented.
• Support calibration system compliance for all inspection and test equipment.
• Ensure inspection resources, competencies, and methods support customer requirements.

• Lead investigation and resolution of significant quality issues.
• Facilitate Root Cause Analysis using methodologies.
• Ensure corrective and preventive actions are implemented and verified for effectiveness.
• Manage quality escapes, concessions, deviations, and customer complaints.
• Drive reduction in Cost of Poor Quality (COPQ), scrap, rework, and customer returns.

• Serve as a key customer‑facing representative for quality matters.
• Lead customer quality reviews, audits, and performance improvement activities.
• Coordinate responses to customer complaints and corrective action requests.
• Monitor customer scorecards and implement recovery plans where required.
• Ensure customer expectations are understood and deployed into operational processes.

• Provide leadership and technical guidance to Quality Engineers, Inspectors and operations.
• Support recruitment, onboarding, development, and performance management activities.
• Deliver…