Learning & Development Manager, DC

Position Title: Learning & Development Manager, DC

Departments: Human Resources

Function: Human Resources

Grade: 180

Reports To: Director, Organization Development

FLSA Status: Exempt

Location: Distribution Center (on-site)

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Your role at Sephora…

As our Learning & Development Manager, Distribution Centers, you will be responsible for the planning, execution, and oversight of all learning and development programs for our distribution center (DC) leaders. You will drive enhanced employee skills and performance in alignment with company objectives, as well as leadership and professional development. You will work collaboratively with DC Operations Leaders, HR partners, and other key stakeholders to identify training needs, create applicable curriculum and materials, track training completion, and assess training effectiveness.

This role requires strong communication, organizational, and analytical skills to succeed.

• Conduct comprehensive capability and skill needs analyses of DC leaders to identify learning and development gaps across all levels and functions within the Distribution Centers.
• Construct and implement learning strategies and initiatives based on organizational needs and identified skill gaps.
• Own and administer the Learning Management System (LMS) for distribution centers, ensuring its effective utilization for tracking progress, managing content, and generating insightful reports.
• Evaluate the effectiveness of learning programs using key metrics and provide recommendations for continuous improvement and optimization.
• Design, develop, and implement engaging and effective learning programs for DC leaders utilizing various modalities (e.g., classroom, e-learning, on-the-job training, blended learning, and multimedia aids).
• Stay abreast of industry-leading research, trends, and best practices in learning and development, incorporating findings into program design and delivery to ensure innovative and cutting-edge solutions.
• Develop curriculum and materials to support and enhance employee onboarding programs, including new hire orientation (NHO) for exempt, non-exempt, seasonal, and temporary employees, as well as comprehensive learning plans by role.
• Develop programs to promote internal mobility and support succession planning, preparing high-potential employees for future leadership roles.
• Design and implement DC-specific leadership programs and learning opportunities to foster strong leadership capabilities across the network.
• Partner with Sephora North America, Sephora Global, and LVMH Global teams to understand global programs and direction and then design and develop the appropriate programming and delivering, including success measurements.

• 7+ years of experience in a learning and development role, with a significant focus on distribution centers or similar operational environments.
• Proven experience in developing, implementing, and managing large-scale learning programs.
• Experience with curriculum design and instructional material creation.
• Demonstrated ability to influence and collaborate across various teams and leadership levels.
• Proven ability to conduct needs assessments and translate findings into effective learning solutions.
• Strong experience with Learning Management Systems (LMS) administration, including content management, reporting, and user support.
• Ability to design, develop, and deliver engaging and effective learning materials, including presentations, manuals, job aids, and e-learning modules.
• Excellent presentation, facilitation, and communication skills to engage diverse audiences.
• Strong analytical skills to evaluate program effectiveness and make data-driven recommendations.
• Ability to build strong relationships and collaborate effectively with stakeholders at all levels, including DC Operations Leaders, HR, and other departments.
• Excellent…