IT Support Specialist

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.

Requisition #:1308

Job Title:

IT Support Specialist

Location:

6585 Surveillance Loop, Bldg 6002 Aberdeen Proving Ground, Maryland 21005

Clearance Level: Active DoD - Top Secret SCI

Required Certification(s):
CompTIA Security+ CE (or equivalent IAT-II certification; e.g., CompTIA Security+)

Agile Defense is seeking an IT Security Support technician for a temporary assignment (up to 6 months) to support the information system security and VTC requirements ensuring AMC-wide SCIFs meet Defense Intelligence Agency (DIA) regulations and policies regarding IA, Cybersecurity and Incident Response. The information security support personnel assists in the management, scheduling, verifying and monitoring of JWICS VTCs and IT equipment.

The VTC support involves de-conflicting teleconference schedules and conducting installation and testing of VTC and VOIP equipment at HQ AMC and AMC subordinate. The IT Support effort involves managing the physical endpoint components of the infrastructure, including the computers, printers, VTCs, monitors, and peripheral devices. The candidate shall assist and coordinate with GISA and HQ AMC personnel regarding network devices such as switches, routers, and Taclanes for the entirety of their life cycle.

This includes managing the request and approval process, projecting replacement equipment procurement and associated costs, life cycle management, redeployment, warranties and disposal management.

• Ensure continued access to the JWICS computer network to include: resetting user passwords, unlocking user accounts, creating new user accounts and installing printers and network drives.
• Provide weekly and monthly briefings or reports containing status of tasks and performance metrics.
• Establish, maintain and collect, the Command Cybersecurity Standard Operating Procedures (SOPs) and
• Tactics, Techniques, and Procedures (TTPs), and update annually.
• Establish and continuously maintain content management for the command Cybersecurity portal site where all key Cybersecurity products/technical documentation, briefings, and schedules are organized and posted.
• Assess Plan of Action and Milestones (POA&M) individual corrective action implementation for demonstration that security controls have been implemented correctly and effectively, validating corrective action and/or mitigating factors.
• Establish, maintain and collect, and update annually, Techniques and Procedures (TTPs), and corresponding artifacts.
• Collaborate with the GISA Cybersecurity team to identify, fix, and provide information regarding resolving vulnerabilities, and computer incidents.
• Perform content and document management activities to include configuring & managing document check-in/out, version history, document sets, content organizer rules, metadata to facilitate categorization, classification, & organization, permission constructs to control access to content, document review and approval processes, and document publication and disposition for all applicable SharePoint sites.
• Provide continuous support to the design, development, maintenance, and administration of the
• CONOPS data repository and slide decks for use as the basis for ongoing reporting and briefings.
• Provide accurate scheduling for all (3) AMC G2 SCIF conference rooms at HQ AMC and (2) SCIFS at HQ CECOM.
• Responsible for daily management of site VTC and Conference Room systems such as scheduling VTC with external sites, problem resolution and configuring rooms to meet requirements for scheduled conferences.
• Perform troubleshooting of VTC and conference room equipment and executes repair or initiates trouble…