Technical Support Specialist

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Provide on-site troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including assisting with procurements for consolidated buys, roll-outs of new operating systems, and major software changes and updates. Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information.

Interface frequently with internal and external customers. Manage and make provisions for government mobile communication devices. Coordinate with the Network Enterprise Center (NEC) and other Information Management Officers on behalf of the organization. Provide advice to the organization in the area of expertise.

Provide on-site troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including assisting with procurements for consolidated buys, roll-outs of new operating systems, and major software changes and updates. Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information.

Interface frequently with internal and external customers. Manage and make provisions for government mobile communication devices. Coordinate with the Network Enterprise Center (NEC) and other Information Management Officers on behalf of the organization. Provide advice to the organization in the area of expertise.

• 4+ years of experience in a professional DoD environment
• 4+ years of experience in providing client-facing help desk support for Windows-based systems
• Experience with the Army Unified Directory Service (AUDS)
• Knowledge of E-Mail Entitlement Management, desktop imaging, Remedy, Service Now, and Microsoft Azure
• Secret clearance
• Bachelor's degree
• Security+ Certification

• Experience with the Army Account Validation System (AVS)
• Ability to troubleshoot Audio or Visual equipment
• Possession of excellent oral and written communication skills

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;
Secret clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $ (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

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