Senior Technology Consultant; HPC Systems Administrator; Aberdeen, MD - TS​/SCI

Supporting the Federal Government, contractors and subcontractors by delivering the industry’s best cleared talent and staffing resources.

Needed for a direct hire opportunity with SOC’s client to work onsite in Aberdeen, MD.

US Citizenship required.

Clearance required:

Requires Top Secret (TS) Sensitive Compartmented Information (SCI), US government clearance. Onsite daily work required in Aberdeen, MD.

• Monitors and maintains the health of HPC systems, including compute, network, and storage.

• Plans and performs monthly system patching and semiannual operating system upgrades.

• Reviews, resolves, and responds to client support tickets.

• Creates, tracks, and closes assigned support cases and ensures that all open cases on teams assigned systems are completed to customers satisfaction. Returns parts in accordance with company policy and customer SLA’s.

• Maintains availability reports to track service level agreements (SLAs).

• Plans, schedules, and completes monthly patching across all systems and kernel upgrades in accordance with company releases and established customer policies and guidelines.

• Maintains the client-required system security posture.

• Supports clients with application installations.

• Troubleshoots and repairs hardware issues.

• Maintains the on-call schedule to support 24x7x2/4 coverage year-round.

• Supports new system installations with hands on hardware and software and customer acceptance testing.

• Champions knowledge management and asset reuse across the practice to standardize quality and maximize operational efficiency.

• Mentors junior team members in issue and case management, skill development, and alignment with organizational goals.

• Demonstrates the depth and breadth of technical expertise needed to design and scope multiple HPC deliverables across several technologies.

• Demonstrates innovation in developing and clearly communicating new deliverables and service offerings.

• Has led teams in delivering multiple solutions across a range of technologies.

• Develops solutions that improve a customer’s enterprise availability, performance, maintainability, and agility.

• Contributes to the design and adoption of new tools and applies prior experience to create new solutions.

• Maintains a detailed understanding of the architectural dependencies among technologies in the customer’s IT environment.

• Uses product, application, and architectural knowledge to develop solutions. Recognized as an expert in one or more technologies within the technical community and at the regional level and holds at least one relevant vendor or industry certification.

• Communicates confidently with senior internal and external stakeholders and consistently demonstrates professionalism.

• Works effectively across multiple technologies and can diagnose complex technical issues to their root cause. Combines strong troubleshooting and consulting skills, summarizes impact clearly for practice leaders, adapts consulting style to the situation, and identifies upsell opportunities.

• Presents technical demonstrations within their area of expertise.

• Contributes to engagement proposals within their area of expertise.

• Applies broad knowledge across related technical areas to manage complex integration efforts and deliver successful multi-discipline engagements.

• Independently completes solution implementation and application design deliverables.

• Additional skills: accountability, active listening, client expectations management, critical thinking, cross-functional teamwork, customer-centric solutions, customer relationship management (CRM), follow-through, growth mindset, long-term planning, managing ambiguity, process improvement, product services, and…