Elite Service Manager

Description

Preston Chevrolet of Aberdeen

Lead. Grow. Make an Impact.

Preston Chevrolet of Aberdeen is seeking a driven, customer-focused Service Manager to lead our service department to the next level. This is a key leadership role for a motivated professional who thrives in a fast-paced environment, values teamwork, and takes pride in delivering an exceptional customer experience.

If you’re passionate about the automotive industry and ready to run a high-performing service operation with the support of a respected dealership group, we want to hear from you.

• Competitive compensation with performance-based incentives
• Comprehensive benefits package (health, dental, vision, PTO)
• Supportive ownership and leadership team
• Career growth opportunities within the Preston Automotive Group
• A modern facility with a strong customer base and brand reputation

• Proven experience as a Service Manager in an automotive dealership environment
• Strong leadership ability with a track record of coaching, developing, and retaining high-performing teams
• Demonstrated success managing service department operations
  , including efficiency, productivity, and profitability
• Commitment to delivering exceptional customer service and maintaining strong CSI scores
• Ability to effectively manage and analyze KPIs, financial reports, budgets, and performance metrics
• Working knowledge of GM service standards, warranty processes, and manufacturer requirements (preferred)
• CDK experience strongly preferred
• Excellent communication, organizational, and problem-solving skills
• Professional appearance and a high level of integrity and accountability
• Ability to thrive in a fast-paced, high-volume dealership environment
• Valid driver’s license and acceptable driving record

• Sign-on bonus available for any current, GM-certified Service Manager

• Lead and oversee all daily operations of the service department
• Hire, train, motivate, and manage service advisors, technicians, and support staff
• Ensure efficient workflow, proper dispatching, and maximum productivity
• Drive service revenue growth through effective processes, menu selling, and customer retention strategies
• Maintain compliance with GM policies, warranty guidelines, and dealership standards
• Monitor and improve customer satisfaction scores and handle escalated customer concerns professionally
• Manage service department financials, including labor sales, parts usage, and expense control
• Utilize CDK to manage repair orders, reporting, scheduling, and performance tracking
• Ensure a clean, safe, and well-organized service department
• Collaborate with dealership leadership to meet and exceed business goals