Operations Manager

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world’s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Operations Manager will play a critical role in driving inbound and outbound distribution operations through championship-caliber team leadership.

The Operations Manager shapes the Fanatics experience by serving as an athlete and fan advocate, responsible for leading inbound or outbound operations across multiple sub-departments. This role inspires a team of 3–10 Supervisors and 50–350 athletes to perform at a high level through effective communication, mentorship, and feedback, while directing supervisors and reporting to the Sr. Manager of Operations. The Operations Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Serve as a key liaison between supervisors, team leaders, athletes, and internal and external operations partners to gather information, resolve issues, and align on priorities.
• Communicate company standards and policies proactively, collaborating with Human Resources to ensure compliance and a safe, consistent workplace.
• Mesh effectively with the existing management team by listening actively, building consensus, and serving as an articulate advocate of the collective operational vision.

• Inspire and develop a team of 3–10 Supervisors and up to 350 athletes through coaching, constructive feedback, training, motivation, and incentive programs.
• Develop supervisors into bigger leaders by providing clear direction, stretch opportunities, and ongoing performance accountability.
• Manage staffing levels, scheduling, and workforce planning—including forecasts for peak demand periods—to optimize team performance and operational efficiency.

• Model a culture of ownership in every customer and employee interaction, consistently valuing and advocating for the customer perspective.
• Meet and exceed service levels and quality expectations while operating within financial constraints to deliver a best-in-class fan…