Security Account Manager

Garda World Security Services is Now Hiring a Surveillance Security Officer - Supervisor!

Ready to suit up as a Surveillance Security Account Manager?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Account Manager – Surveillance, you will be the person spotting threats before they elevate in environments such as a security operations centers, call centers, parking gatehouses, etc.

• Site
  
  Location:
  
  Aberdeen , MD
• Schedule:
  • 7:00am-3:00pm
  • Monday-Friday
  • Weekend flexibility
• Competitive hourly wage of $26.00/ hr (Daily Pay is available for Garda World employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

The Account Manager is a key leadership role responsible for overseeing all on-site security operations at site facilities. This role ensures contract compliance, maintains client satisfaction, and leads a high-performing security team through active supervision, training, and operational support.

• Serve as the primary point of contact between Garda World and site leadership.
• Lead, train, and support all site-level Security Officers and Supervisors.
• Maintain strict compliance with all site-specific training and service level agreements (SLAs).
• Ensure all personnel files, training records, and compliance trackers are current and audit ready.
• Conduct regular post inspections, performance evaluations, and coaching sessions.
• Implement incident escalation protocols and ensure timely, accurate reporting.
• Assist with recruiting, onboarding, and certification of new hires at the site.
• Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
• Perform monthly training audits and submit results to the Regional Training Manager.
• Participate in quarterly service reviews and performance reporting with the client.
• Work a minimum of 8 hours in each frontline post (e.g., Screening Officer, Rover, Control Desk) every 6 months.

• Completion of all General Officer, Supervisor, and Post-Specific training modules.
• Successful completion of the Account Manager Training.
• Ongoing re-certification in CPR, AED, and First Aid.
• Documented completion of quarterly and annual leadership development courses.

• 3+ years of progressive leadership experience in security, military, logistics, or facility management.
• Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
• Exceptional organizational and communication skills.
• Proven ability to lead diverse teams and maintain professionalism under pressure.
• Proficient with Microsoft Office, security software (Win Team), and training platforms (LMS/Vector).
• Ability to pass a background check and meet all licensing requirements.

• Prior experience managing large-scale security operations at logistics, warehouse, or distribution centers.
• Familiarity with site operational standards and audit procedures.
• Emergency response and incident command experience.

Garda World offers a performance-driven environment with growth opportunities across national accounts.

In the United States, Garda World Security remains the only guarding security company to be Certified by Great Place to Work - 4 years in a row. 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit –…