Account Manager - HME

*
* Location:

** Avera Home Medical Equipment-Aberdeen
** Worker Type:
** Regular
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* Work Shift:

** Day Shift (United States of America)
** Pay Range:
*** The pay range for this position is listed below. Actual pay rate dependent upon experience.*$60,840.00 - $91,520.00
** Position Highlights
**** You Belong at Avera
**** Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.*
* ** A Brief Overview
** The Account Manager serves as the primary point of contact between Avera Home Medical Equipment (HME) and its referral community, including hospitals, clinics, senior living facilities, and hospice partners — across a multi-county territory. This position is accountable for increasing referral volume, cultivating and nurturing key relationships, growing market share, and expanding awareness of Avera HME's comprehensive product lines.

This role blends sales strategy, marketing outreach, provider education, and territory planning to drive measurable growth. Success is defined by increased referral share, enhanced provider satisfaction, stronger cross-continuum partnerships, and long-term business development.

** What you will do*
* * Serve as the primary relationship owner for assigned clinics, hospitals, and referral sources, building and maintaining strong, long-term relationships. Understand customer needs by providing information on products and services and providing innovative solutions when needed.
* Lead structured six-week territory rotations with provider visits, performance reviews, and reactivation of underperforming accounts.
* Track and analyze referral trends using market insights data, internal dashboards, and Customer Relationship Management (CRM) to target gaps and guide outreach strategy.
* Collaborate with clinic and branch managers to set provider-specific referral goals and support regional growth plans.
* Partner with leadership to identify new service lines or geographic gaps, and provide market-level insights to inform product, operational, and outreach strategies.
* Support development of business cases for new payer models, territory expansion, or underserved provider groups.
* Represent Avera HME at provider events, health fairs, and educational sessions to promote services and strengthen community relationships.
* Coordinate targeted marketing and provider education campaigns in partnership with internal clinical and outreach teams.
* Elevate awareness of the full Avera HME portfolio, ensuring providers understand ordering workflows, qualifications, and available patient support resources.
* Document all key activities, contacts, and goals in CRM systems to ensure alignment, visibility, and accountability across departments.  
** Essential Qualifications
** The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

** Required Education, License/Certification, or

Work Experience:

*
* * 1-3 years Experience in sales, business development, account management, provider relations, or referral coordination; preferably in healthcare, HME/DME, hospice, home health, or medical device industries.  
** Preferred Education, License/Certification, or

Work Experience:

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* * Bachelor's In business, marketing or a related field.
* Proven ability to build and maintain strong relationships with physicians, nurses, clinic managers, and healthcare decision-makers.
* Experience with territory management, client-facing outreach, and goal-based sales or engagement strategies.
* Demonstrated ability to analyze…