Service Manager - Construction, Truck & Power Systems

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As the Service Manager, you will oversee the Construction, Truck, and Power Systems service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you are passionate about customer service and have relevant experience, the following is the detailed job description and benefits.

• Handles customer-related service functions such as job scheduling, job progress, warranty issues, etc.
• Maintains a high level of customer satisfaction.
• Oversees and assists scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
• Develops business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
• Monitors Key Performance Indicators and other available reports and adjusts business plan and procedures/processes as appropriate.
• Handles documentation and resolution of Goodwill claims with manufacturers.
• Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
• Interviews and hires personnel for the service department.
• Maintains a safe, clean, neat and orderly work environment.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Resolves customer disputes to ensure fair value for the customer and company.
• Reviews work orders and ensures timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly reviews JHA’s, company‑wide safety incidents with the team to pass on lessons learned and enforce safety policies, etc.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

• Manages all service department personnel.
• Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department.
• Provides regular and timely feedback that recognizes employee performance, motivates employees, and promotes self‑development.
• Communicates with and coaches employees on assignments, providing technical expertise as needed.
• Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

• Excellent customer service skills.
• Good oral and written communication skills.
• Computer knowledge.
• Strong leadership, detail, and organizational skills.
• Ability and willingness to work flexible hours.
• Mechanical experience with the product lines we represent preferred.
• Completion of Lead Yourself for internal candidates is preferred.
• Two‑year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.
• Must possess a clean driving record.

• 10% Annual Retirement Employer Contribution, with an additional 5% Discretionary Employer Contribution.
• Health Insurance – 3 plan options.
• Health Savings Account – Employer contribution up to $1,300/year.
• Dependent Care Flex Spending Account.
• Dental Insurance – 2 plan options.
• Vision Insurance.
• Basic Life/AD&D and Supplemental Life Insurance.
• Employer‑paid Short‑Term Disability Coverage – 60% of base pay/salary.
• Long‑Term Disability Coverage.
• Maternity/Paternity Benefits.
• Holidays.
• Paid Time Off (PTO).
• 401(k) Plan.
• Employee Assistance Program (EAP) – including Health Coaching.
• Smart Dollar – employer paid financial planning program.
• Legal Shield/d products.
• Voluntary Benefit options – Cancer Insurance/Accident/Hospitalization.

EOE/Vet/Disability