NS251244 Outpatient Clinic Receptionist

Outpatient Administration Advert

We're looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department for NHS Grampian across the following sites:
Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital, and Woodend General Hospital.

Post
:
Band 2 Outpatient Receptionist
Location
:
Multiple sites as listed above
Hours
:
Monday and Friday 08:30‑16:30 (fixed)

• Handle telephone enquiries from patients.
• Process GP referrals and prepare clinic lists.
• Prepare paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from outpatient waiting lists.
• Perform general administrative duties as required.

• Good customer service skills and a polite telephone manner.
• Ability to work as part of a team and well under pressure during staff shortages.
• Strong organisational and methodical approach.
• Excellent communication, interpersonal and IT skills.
• Capability to deal with service users and colleagues in a confident, caring and empathetic manner, both over the phone and in person.

Sponsorship
:
We are unable to offer sponsorship for this role.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.