NS251244 Outpatient Clinic Receptionist

Outpatient Administration Advert

We have a Band 2 Outpatient Receptionist post available at the following sites:
Aberdeen Maternity Hospital, Aberdeen Royal Infirmary, Royal Aberdeen Children’s Hospital and Woodend General Hospital.

Working hours are fixed on Monday and Friday from 08:30 to 16:30.

• Deal with telephone enquiries from patients.
• Process GP referrals.
• Prepare clinic lists and paperwork for upcoming clinics.
• Assist clinic coordinators with booking appointments from the outpatient waiting lists.
• Perform any other general administrative duties as required.

• Good customer service skills and a polite telephone manner.
• Ability to work as part of a team and under pressure, especially during staff shortages.
• Flexible approach to meet the needs of the department.
• Ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person.
• Well‑organised, methodical, with excellent communication, interpersonal and IT skills.

• Sponsorship:
  We are unable to offer sponsorship for this role.
• As a disability‑confident employer we are committed to ensuring our recruitment processes are inclusive and accessible. If you need adjustments during the recruitment process, contact the recruitment team.
• NHS Scotland is committed to encouraging equality and diversity among our workforce. We welcome applications from all sections of society.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.