Managed Services Digital Apprentice

For nearly a decade, Alto have been a close-knit team in Aberdeen, delivering Managed IT Services and Cybersecurity to businesses across the region. They’re proud of their collaborative approach and the way they support each other and their clients.

Now, they’re looking to grow by welcoming a Managed Services Digital Apprentice to the team! This apprentice will work towards an SCQF Level 6 Qualification based in their Aberdeen Office.

• Prepare, check, and issue client invoices using Xero and Dext, ensuring accuracy and timely processing through digital workflows
• Track billable work and additional charges outside monthly agreements by logging and updating records in Autotask (PSA System)
• Reconcile purchase orders and supplier invoices using Xero and Dext, maintaining up-to-date and accurate financial records
• Handle client billing queries and communications via Outlook, using SharePoint to store and retrieve supporting documentation
• Maintain and update client records and internal process documentation in SharePoint, ensuring information is current and accessible
• Use Excel and Power Automate to analyse data, generate reports, and automate routine tasks for improved efficiency
• Identify and support process improvements by leveraging Microsoft Co-Pilot to streamline workflows and suggest digital solutions

• Confident practical Excel skills or a genuine willingness to build them quickly. This is a role where you'll be in spreadsheets every day, processing data
• Strong numerical accuracy and a keen eye for detail
• A love of systems and processes, someone who gets satisfaction from things running properly, and wants to make them even better
• A professional, friendly manner when dealing with clients by phone and email
• Someone who takes ownership follows through and cares about doing things properly

Monday to Friday, 8:30am - 5pm

• Private medical insurance
• 28 days annual leave
• Cycle to Work scheme
• Monthly technology bonus
• Regular team building events
• Yoga classes (twice a week)

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor y ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!