PM- Outpatient Clinic Receptionist

An exciting opportunity has arisen to join the Outpatient Administration team for NHS Grampian within Aberdeen Maternity Hospital.

We have a Band 2 Outpatient Receptionist post for 14.4 hours available as follows:

• Wednesday
• Thursday  (30 minute lunch)
• Friday

We are looking to recruit a motivated and enthusiastic individual to provide administrative support to the Outpatients Department.

The role will involve dealing with telephone enquiries from patients, processing GP referrals, preparing clinic lists and paperwork for upcoming clinics, assisting clinic coordinators with booking appointments from outpatient waiting lists and any other general administrative duties.

Applicants must be able to demonstrate good customer service skills, polite telephone manner and be able to work as part of a team. You should have the ability to work well under pressure during times of staff shortages and a flexible approach to the needs of the department are essential.

Applicants must have the ability to deal with service users and colleagues in a confident, caring and empathetic manner both over the phone and in person. You should be well organised and methodical with excellent communication, interpersonal and IT skills to cope with the demands of a busy clinic reception.

For an informal discussion about the above post, please email Sam Brock patientsmanagementteamt.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.