Medical Receptionist; Telephonist

Scotstown Medical Group,Scotstown Medical Centre.

Cairnfold Road,Bridge of Don,Aberdeen AB22 8LD

This is a fantastic opportunity to join a friendly team, develop new skills and play an important role in delivering excellent service to our patients and community.

Due to retirement, we are seeking a highly organised and efficient Practice Medical Receptionists (Receptionists / Administrators / Call Handlers) to join our team. This role will require you to potentially work across both of our sites, Scotstown Medical Practice in Bridge of Don and New Dyce Medical Practice in Dyce.

We are looking for an enthusiastic and hard working candidates to join our team of receptionists / administrators. Our two GP Practices have large patient population therefore candidates should be prepared to handle a busy working environment.

Hours, 25-35 within the below shift patterns:

,  or

Days
: A range, Monday to Friday

The work we do is vital to the success of the surgery. You are not simply support staff - you are integral to the patient experience, ensuring that the surgery operates effectively, efficiently and compassionately. Your contribution is essential to the overall well-being of both patients and clinical staff.

Excellent communication, IT and organisational skills with a great attention to detail. A positive attitude and ability to multi task within a fast paced environment is essential.

• The want to support our patients. We need to remember why we are there.
• Strong phone etiquette with the ability to communicate effectively with patients and colleagues.
• Excellent organisational skills to manage multiple tasks efficiently
• Previous experience in administrative roles is preferred but not essential, its mostly about you.
• Ability to work independently as well as part of a team in a fast-paced environment
• Competent in standard IT packages, e.g:
  Microsoft Word, Excel & TEAMs
• IT usage is at the core of the role & a competency assessment will be required if considered for the role
• Above National Living Wage remuneration
• Paid breaks - all of them!
• Time off in lieu or extra payment for additional hours worked
• Free uniform
• Enhanced holiday entitlement
• Enhanced bank holiday entitlement (FTE 10 days)
• Enhanced pension contribution (22.5% employer contribution)
• Enhanced sickness pay
• Enhanced maternity pay
• Same rate of pay regardless of age
• Employee Assistance Program
• Free on-site parking
• Flexible working when available
• Late start on your child’s first day at school
• Excellent employee benefits from being part of the national Blue Light Discount Scheme
• Additional discounts & benefits from NHS affiliation
• Occupational health support

Due to the expected popularity of this role, we reserve the right to remove this advert as required.

- Urban Practice