Care Coordinator - Clinical Services

Care Coordinator post in the Clinical Services Team at Canterbury Medical Practice, a primary care practice serving 24,000 patients. The role supports GMS and non-GMS contract work, including QOF, enhanced services and AQP contracts, and uses clinical IT such as EMIS to run searches, reports and patient messaging campaigns. The working days are Monday, Thursday and Friday, and the team is growing.

Strong Microsoft Office and Excel skills and a good standard of literacy and numeracy are essential.

• Provide administrative support to the Clinical Services Team for GMS and non-GMS work, including QOF, enhanced services, AQP contracts and other schemes
• Liaise with and support the clinical team, practice staff, contractors and third parties
• Use IT and software, including EMIS, Ardens and iPlato, to manage the practice population
• Run EMIS searches and reports for chronic disease monitoring, other monitoring and clinical audits
• Assist with mail merges and text messaging campaigns for chronic disease management, vaccination, health promotion and patient feedback
• Support the Coding Team with filing documents and basic coding
• Attend internal and external meetings
• Keep up to date with mandatory and role-specific training and attend relevant courses and events
• Help solve day-to-day IT, systems and workload issues
• Keep up to date with the organisation's policies and procedures
• Help develop and maintain systems and processes that improve patient outcomes and experience, including through technology
• Undertake any other duties appropriate to the role

• Good standard of education
• Good literacy and numeracy skills

• Good knowledge of Microsoft Office, including Excel
• Ability to follow policies and procedures
• Good interpersonal and communication skills
• Highly organised with excellent attention to detail
• Time management and the ability to prioritise workload
• Ability to work under pressure and meet deadlines

• High levels of integrity and confidentiality
• Drive to provide excellent services for patients
• Good initiative and judgement
• Flexible and willing to step in to support team members
• Polite, confident, enthusiastic and motivated
• Adaptable and a good team player

• Understanding of, or experience with, GP contracts, QOF and enhanced services
• Familiarity with EMIS Web, including templates and searches
• Familiarity with DART, Docman, Health Options, Ardens and iPlato
• Up to date with mandatory and role-specific training
• Track record of administrative experience in General Practice